Shipping Policy
Last updated: December 1, 2025
Thank you for shopping with Pet Zenify! We aim to give you and your pets the best shopping experience possible. Please read our Shipping Policy carefully to understand how and when your order will arrive.
1. Order Processing Time
All orders are processed within 1–3 business days.
Orders are not shipped on weekends or holidays.
If we are experiencing a high volume of orders, processing may be delayed by an additional few days.
If there is a significant delay, you will be notified by email.
2. Shipping Times & Delivery Estimates
United States:
Standard Shipping: 7–15 business days
Express Shipping (if available): 3–7 business days
Canada & UK:
Standard Shipping: 7–18 business days
3. Shipping Fees
Free Shipping on orders over $50.
Orders below $50 will have a calculated shipping fee shown at checkout.
Additional costs may apply for remote areas or international destinations.
4. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number.
Tracking information may take 48–72 hours to update in the system.
You can also track your order anytime via our Track Order page.
5. Incorrect Addresses / Failed Deliveries
Please make sure your shipping address is complete and accurate.
Pet Zenify is not responsible for:
Incorrect or missing address information
Failed delivery attempts
Packages returned to sender
If an order is returned to us due to an incorrect address, customers may need to pay an additional shipping fee to resend it.
6. Customs, Duties & Taxes (International Orders)
Pet Zenify is not responsible for any customs fees, import taxes, or duties that may apply to your order.
All fees imposed during import must be paid by the customer.
7. Lost, Stolen, or Delayed Packages
We are not responsible for:
Packages lost in transit
Stolen packages after delivery
Delays caused by carriers or customs
However, we want our customers happy — if there’s an issue with your delivery, contact us at:
📧 support@petzenify.com
We’ll do our best to help resolve it.
8. Split Shipments
To ensure you receive your items as quickly as possible, your order may arrive in multiple packages. This can happen for several reasons:
Some items are stored in different warehouses, so they ship from the nearest facility.
Different products may have different processing or shipping times.
High-demand items may ship later or separately to avoid delaying the rest of your order.
Larger orders may be split for faster delivery and smoother customs clearance (for international customers).
You will receive a separate tracking number for each package if your order is shipped in multiple parts.
Rest assured, all items are still on their way—they may just arrive at slightly different times.
9. Contact Us
For any questions or help with your shipment, reach us at:
📧 support@petzenify.com
We typically respond within 24–48 hours.